![]() WD backup now installs and can see all my external WD drives. It is a wise choice to use a professional format tool. The message from the Windows install telling me that the configuration was not supported was a huge clue and it turned out i was right. 1 - Format WD My Passport in Windows Platform (Using Free Software) You can format a Western Digital My Passport external hard drive to ex-FAT or FAT32 format using a free ex-FAT or FAT32 converter - EaseUS Partition Master free or use built-in applications Windows. Then reinstalled using a downloaded Windows 10 Pro image. So I backed up everything and blew the existing Windows 10 away. When I mounted the Windows 10 install image and started the install I got a message to the effect of you cannot keep your apps and data with this install because the Windows installation configuration on your laptop is not supported by MS. I was thinking about reinstalling Windows on an HP G2 I7 laptop that is a refurbished unit I have had for 6 months. After a long time of trying to find an answer to this I stumbled upon at least one answer to resolve this. The drive is recognized in Windows but external Easystore drive does not see it. My Easystore drive is not recognized by WD Backup in Windows 10. I have had the same problem everyone else is having.
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